We strive to provide our customers with the most professional and user-friendly software along with the best technology and support services. We offer free trial versions for all TuneSolo software to help you make the right decision. Therefore, all customers can download the free demo version from our website and fully evaluate the program before placing an order.

Se hai acquistato un prodotto da TuneSolo and are not fully satisfied with it, you can read our refund policies in full to see if you are qualified to apply for a refund within 30 days.

Prova gratuita prima dell'acquisto

Per aiutarti a garantire che i nostri prodotti siano proprio quello che stai cercando, TuneSolo provides free trial versions of all products for downloading directly from our website. We strongly recommend that all customers download, install and try the free trial version of any TuneSolo software to fully evaluate the software. This helps avoid dissatisfaction after the purchase.

Rimborso fino a 30 giorni

Offriamo rimborsi completi entro un massimo di 30 giorni dall'acquisto di a TuneSolo Prodotto. Se l'acquisto supera il periodo di garanzia di rimborso specificato per il prodotto, non sarà concesso alcun rimborso.

Data scadenza rimborso:

  • Licenza di un mese: 7 giorni
  • Licenza di un anno: 15 giorni
  • Licenza a vita: 30 giorni

Ad esempio, se paghi per a Tunesolo Licenza di un mese, puoi ottenere un rimborso se lo richiedi entro 7 giorni dalla ricezione. Inoltre, potremmo rifiutare una richiesta di rimborso che non fornisce le informazioni necessarie.

Circostanze di rimborso accettabili

  • Offriamo il rimborso o lo scambio del prodotto nei seguenti casi:
  • Ho acquistato un prodotto sbagliato da TuneSolo, e poi ho acquistato il prodotto giusto da TuneSolo within 30 days. We can offer you a refund for the wrong product.
  • Buy the same product twice or purchase two products with similar functions. In this case, we can refund the duplicated purchase to you.
  • The customer never received the registration code, and got no response from our support team for 24 hours after inquiring us. In this case, we will refund the order if required.
  • TuneSolo software has fatal technical problems that our technical support team can't provide a solution within 30 days.

Circostanze di rimborso inaccettabili

Non accettiamo la richiesta di rimborso o lo scambio di prodotti nei seguenti casi:

Circostanze non tecniche

  • Una richiesta di rimborso per l'ordine supera i giorni 30.
  • Product fails to meet customer's need due to a lack of understanding by the customer, of the product description, product functions and compatibility requirements. It's highly recommended that every customer read the product description carefully and download the free trial version before purchasing the software, to avoid dissatisfaction or buying the wrong product.
  • A refund request claiming the failure to receive the license code within several hours. Normally, after an order has been placed successfully, you will get an email with the license code and all the order info such as order number, licensed email, product name, etc. within 1 hour. However, the delivery of the registration email could be delayed because of Internet issue, email spam settings, email typo, etc. In this case, customer should visit the TuneSolo Centro di supporto per recuperare il codice di licenza, TuneSolo support team will reply to you within 48 hours.
  • Impossibile registrarsi TuneSolo product due to improper operation. For example, activating the software that you have purchased with other product's license code; entering the license code in a wrong way or no Internet connection while registering.
  • Purchase of a so-called "wrong" product, and have not exchanged it for the right product within the purchased product's guarantee period. TuneSolo will not refund the order, but we can provide a discount to purchase the correct product.
  • Purchase of a wrong product, which has already been followed by purchasing the correct product from another company.
  • A customer has purchased a similar product from a different provider/company and wishes to return the product for this reason.
  • Il prodotto non è stato acquistato da TuneSolo official website directly, in which case it is subject to the refund policies of the re-seller in question.
  • A refund is requested due to credit card fraud or other unauthorized payment. If there is any suspicion of fraud or unauthorized payment, please contact the card issuer immediately.
  • TuneSolo differenze di prezzo del prodotto tra diverse regioni o differenze di prezzo tra TuneSolo and other companies.
  • Un cliente ha cambiato idea dopo aver effettuato un ordine.
  • Un cliente richiede un rimborso senza motivi dopo l'acquisto.

Circostanze tecniche

  • Il cliente non aggiorna TuneSolo software, quando è disponibile un aggiornamento.
  • Nessun problema tecnico trovato nel software.
  • Il cliente richiede un rimborso per problemi tecnici, ma si rifiuta di collaborare con il TuneSolo support team to troubleshoot the problem by providing detail description and information regarding the issue, or customer refuses to try to apply the solutions provided by the TuneSolo team di supporto.

Come richiedere un rimborso

  • Invia la richiesta di rimborso alla nostra email di supporto: [email protected].
  • Il rimborso verrà elaborato entro i giorni lavorativi 3-5.
  • Once a refund is issued, the corresponding license will be deactivated. Please uninstall the software and remove it from your computer.