We strive to provide our customers with the most professional and user-friendly software along with the best technology and support services. We offer free trial versions for all TuneSolo software to help you make the right decision. Therefore, all customers can download the free demo version from our website and fully evaluate the program before placing an order.

Si ha comprado un producto en TuneSolo and are not fully satisfied with it, you can read our refund policies in full to see if you are qualified to apply for a refund within 30 days.

Prueba gratuita antes de comprar

Para ayudar a garantizar que nuestros productos sean justo lo que busca, TuneSolo provides free trial versions of all products for downloading directly from our website. We strongly recommend that all customers download, install and try the free trial version of any TuneSolo software to fully evaluate the software. This helps avoid dissatisfaction after the purchase.

Hasta 30 días de devolución de dinero

Ofrecemos reembolsos completos dentro de un máximo de 30 días de su compra de un TuneSolo producto. Si la compra excede el período de garantía de devolución de dinero especificado para el producto, no se otorgarán reembolsos.

Fecha límite de devolución:

  • Licencia de un mes: 7 días
  • Licencia de un año: 15 días
  • Licencia de por vida: 30 días

Por ejemplo, si paga por un Tunesolo Licencia de un mes, puede obtener un reembolso si lo solicita dentro de los 7 días posteriores a su recibo. Además, podemos rechazar una solicitud de reembolso que no proporcione la información necesaria.

Circunstancias de reembolso aceptables

  • Ofrecemos reembolso o cambio del producto en los casos a continuación:
  • Compró un producto incorrecto de TuneSoloy luego compró el producto correcto en TuneSolo within 30 days. We can offer you a refund for the wrong product.
  • Buy the same product twice or purchase two products with similar functions. In this case, we can refund the duplicated purchase to you.
  • The customer never received the registration code, and got no response from our support team for 24 hours after inquiring us. In this case, we will refund the order if required.
  • TuneSolo software has fatal technical problems that our technical support team can't provide a solution within 30 days.

Circunstancias de reembolso inaceptables

No aceptamos la solicitud de reembolso ni el intercambio de productos en los siguientes casos:

Circunstancias no técnicas

  • Una solicitud de reembolso por pedido excede los días 30.
  • Product fails to meet customer's need due to a lack of understanding by the customer, of the product description, product functions and compatibility requirements. It's highly recommended that every customer read the product description carefully and download the free trial version before purchasing the software, to avoid dissatisfaction or buying the wrong product.
  • A refund request claiming the failure to receive the license code within several hours. Normally, after an order has been placed successfully, you will get an email with the license code and all the order info such as order number, licensed email, product name, etc. within 1 hour. However, the delivery of the registration email could be delayed because of Internet issue, email spam settings, email typo, etc. In this case, customer should visit the TuneSolo Centro de soporte para recuperar el código de licencia, TuneSolo support team will reply to you within 48 hours.
  • No registrarse TuneSolo product due to improper operation. For example, activating the software that you have purchased with other product's license code; entering the license code in a wrong way or no Internet connection while registering.
  • Purchase of a so-called "wrong" product, and have not exchanged it for the right product within the purchased product's guarantee period. TuneSolo will not refund the order, but we can provide a discount to purchase the correct product.
  • Purchase of a wrong product, which has already been followed by purchasing the correct product from another company.
  • A customer has purchased a similar product from a different provider/company and wishes to return the product for this reason.
  • El producto no se compró en TuneSolo official website directly, in which case it is subject to the refund policies of the re-seller in question.
  • A refund is requested due to credit card fraud or other unauthorized payment. If there is any suspicion of fraud or unauthorized payment, please contact the card issuer immediately.
  • TuneSolo diferencias de precio de producto entre diferentes regiones o diferencias de precio entre TuneSolo and other companies.
  • Un cliente ha cambiado de opinión después de realizar un pedido.
  • Un cliente requiere reembolso sin ningún motivo después de la compra.

Circunstancias Técnicas

  • El cliente no actualiza TuneSolo software, cuando haya una actualización disponible.
  • No se han encontrado problemas técnicos en el software.
  • El cliente solicita un reembolso por problemas técnicos, pero se niega a cooperar con el TuneSolo support team to troubleshoot the problem by providing detail description and information regarding the issue, or customer refuses to try to apply the solutions provided by the TuneSolo equipo de apoyo.

Cómo solicitar un reembolso

  • Envíe su solicitud de reembolso a nuestro correo electrónico de asistencia técnica: [email protected].
  • El reembolso se procesará dentro de los días hábiles 3-5.
  • Once a refund is issued, the corresponding license will be deactivated. Please uninstall the software and remove it from your computer.