Garantia de devolução de dinheiro

Our refund policy is based on the license type purchased:

• 1-Month License: 7 days
• 1-Year License: 15 days
• Lifetime License: 30 days

Refund requests submitted after the applicable refund period cannot be accepted. For any other refund requests, please contact customer service.

Eligible Refund Scenarios

You may qualify for a refund under the following circumstances:

• Wrong Product Purchased: If you accidentally purchased the wrong TuneSolo product or the incorrect operating system version (for example, Mac instead of Windows, Spotify Music Converter em vez de Amazon Music Converter), you should first purchase the correct one. After the correct purchase is completed, contact our support team with both order numbers. If your request meets our refund requirements, we will refund the incorrect purchase.
• Problemas técnicos não resolvidos: If the software encounters a verified technical issue that cannot be resolved by our support team within 30 days, you may request a refund instead of waiting for a future software update. To qualify, customers are expected to cooperate with our support team during troubleshooting.
• Compras duplicadas: If you accidentally purchase the same TuneSolo product more than once, you may request a refund for the duplicate order. Please provide the relevant order numbers when contacting our support team. Once verified, we will refund one of the duplicate purchases.
• Registration Code Not Received: If you have not received your license key after purchase, please contact the TuneSolo Support Team for assistance first. If you do not receive a response from our support team within 5 business days after your inquiry, you may request a full refund. Please include your order information and proof of purchase when submitting your refund request.

Situações não reembolsáveis

Refunds are generally not available under the following circumstances:

• The refund request is submitted after the applicable refund period.
• The purchase license has already expired.
• You changed your mind after purchase.
• You purchased the wrong product but did not purchase the correct replacement.
• You expected features that are not described on the product page.
• You did not receive the license email due to spam filters, email errors, or other delivery issues without first contacting TuneSolo Suporte.
• You cannot provide sufficient information to verify your purchase.
• You request a refund because of regional pricing differences.
• You request a refund for an automatically renewed subscription for personal reasons, such as forgetting to cancel or no longer needing the software.
• You refuse to cooperate with our support team in diagnosing or resolving technical issues.
• The software was purchased through a third-party reseller. In such cases, refunds must be requested directly from the original seller according to their refund policy.
• The software cannot function properly due to improper use, incorrect operation, or failure to follow the installation or user instructions provided by TuneSolo.
• The software is installed or used on an unsupported operating system, device, or environment that does not meet the minimum system requirements specified on the product page.
• Technical issues caused by conflicts with third-party software, antivirus programs, security software, system optimization tools, or other applications installed on the user's device are not eligible for a refund.
• Problems caused by factors beyond TuneSolo's control, including but not limited to unstable internet connections, network restrictions, firewall settings, proxy servers, VPNs, streaming service changes, or other third-party service interruptions, are not eligible for a refund.
• Refund requests based on suspected credit card fraud or unauthorized transactions are not automatically approved. Customers should immediately contact their card issuer or payment provider. TuneSolo will cooperate with the relevant investigation as required but reserves the right to withhold a refund until the investigation has been completed.
• Certas características de TuneSolo software depend on third-party streaming services. Refunds will not be issued for issues resulting from changes to third-party service policies, technical restrictions, service interruptions, or if your streaming service account receives warnings or other actions imposed by the service provider.
• For subscription plans, no refunds will be provided for any unused or remaining portion of the subscription term once the subscription has been activated or has commenced.

Renovações de assinatura

Subscription licenses renew automatically unless canceled before the next billing date. If you no longer wish to renew your subscription, please manage your subscriptions in the Account Center or contact TuneSolo Support before your renewal date to cancel future billing.

Requests for refunds after a successful renewal are generally not accepted unless required by applicable law or covered by this policy.

Como Solicitar um Reembolso

Precisa de assistência?

If your request does not qualify for a refund, our support team will still be happy to help resolve installation, activation, licensing, or technical issues.

If you have any questions regarding this Refund Policy, please contact the TuneSolo Equipe de suporte ([email protected]) para assistência.